Dental Front Office Lead

Carolinas Dentist in Southern Pines is ready to welcome new team members that are searching for purpose and a sense of fulfillment at work. Each team member should possess our core values: Humbly confident, self-driven, competitive, funergetic, relationship based and growth oriented. If you encompass these values and are interested in being a part of our team we would love to speak with you about all of the possibilities CarolinasDentist has for you.

As a Front Office Lead, you play an important role in our office and  perform a wide range of responsibilities, to include:

• Works to foster a strong working relationship amongst staff members and assists Practice Manager to address concerns
• Ensures key performance metrics for successfully managing a practice; forecast results; ensure all budget and production expectations are met or exceeded; ensure financial data and records are balanced; responsible for practice passing all financial audits
• Respond efficiently to patient and doctor needs and inquires
• Ensure the delivery of quality dental care to patients
• Ensures that all areas of the dental practice are customer-ready
• Monitors schedule to effectively schedule staff
• In conjunction with Practice Manager conducts regular staff meetings and daily a.m. huddles; seizes opportunities to foster communication, provide organization and practice updates, share information, teach and continually challenge and develop staff
• Resolve patient issues in accordance with company policies and procedures
• Perform additional tasks as assigned to achieve practice/organization goal

• A minimum of one year of experience in a dental or related field
• Knowledge of dental terminology
• Knowledge of dental office procedures
• Knowledge of insurance plans and claims processing
• Knowledge of MS Office 365
• Communication skills
• Demonstrated effective leadership, training, written and verbal communication, and interpersonal and presentation skills to drive results
• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects

In return for providing an excellent patient experience, we offer a great benefits package to include health and dental benefits, 401(k), holiday pay and paid time off.