Insurance Specialist

At CarolinasDentist in Spring Lake, we care for our patients the way we’d want our own families to be treated. From the moment our patients first walk through our door to admiring the beautiful smile in the mirror when they leave, we make our patients feel comfortable, unique and compassionately cared for. Our dedicated team in Spring Lake offers personalized treatment plans designed to meet our patients' specific dental needs. Our highly trained and skilled dental clinicians at CarolinasDentist stay up to date on the latest advancements in dental care to ensure our patients enjoy excellent oral health and wear a beautiful smile for a lifetime. 

The primary objective of the A/R Specialist position is to ensure that all insurance and patient balances over 30 days are addressed in a timely manner. This position is responsible for maintaining reports pertaining to account credits and insurance balances older than 30 days for assigned locations to ensure that all patient accounts reflect accurate information.

• Complete 30+ Day Outstanding Claims Report for assigned locations monthly
• Send claims for assigned locations daily.
• Complete Claims Not Sent report for assigned locations weekly and communicate barriers to claims being sent out to practice leadership.
• Collaborate on completion of Billing Report for assigned locations monthly.
• Communicate effectively with practice leadership regarding insurance trends.
• Measure, track and speak to Revenue Cycle scorecard numbers (KPI) for your assigned locations.
• Respond to all communication from other Revenue Cycle Management members and Practice Managers in a timely manner with required detail
• Assist in ensuring practice and company collections protocols are followed
  consistently.

• High School diploma or equivalent.
• 2 - 3 years of dental insurance experience
• Computer proficiency including Microsoft Office Suite, remote login software (Splashtop, LogMeIn, etc.) and practice management software (Open Dental preferred)
• High capacity for learning new technology quickly and efiiciently.
• Demonstrated ability to think critically and problem-solve. 

In return for providing an excellent patient experience, we offer a great benefits package for full-time positions to include health and dental benefits, 401(k), holiday pay and paid time off.